True Best Friend - Sketchy company

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I ordered the three dog seat belts. It added a dog harness to my order for $16.95 that I did not order.

No way to edit order. They will not tespond to me at all. They do not answer phones, e mail or text. There is no chat available as stated on website.

Will call credit card company to stop payment. Scammers!!!

Product or Service Mentioned: True Best Friend Customer Care.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Sep 11.

True Best Friend - I was scammed

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I sent 15 dollars for 3 doggy seat belts, didnt get anything, they wont send my money back, SCAMMERS

Product or Service Mentioned: True Best Friend Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Feb 07.

Do not buy from True Best Friend (truebestfriend.com)

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Not resolved
1.0
Details
Additional Fees
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website

True Best Friend (truebestfriend.com) advertises free and discounted pet supplies. I ordered a "free" (for shipping of $5.95) pet seat belt and have never received it.

After NUMEROUS emails over the past 3 months requesting status, I have only received autoreply responses. They continue to make this offer online. I requested an investigation by the Better Business Bureau in Atlanta GA (near where they are located) and they did not get a response either. I realize that it's only $5.95, but it really ticks me off that they are scamming pet owners.

Please be aware and don't buy from this company and please pass the word along. Thanks.

Product or Service Mentioned: True Best Friend Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $6.

Preferred solution: Full refund.

I didn't like: Do not respond to my emails, Do not deliver what i ordered, Have not refunded my money, That they did not deliver what they advertise, That they dont respond to my requests for information or refund.

  • Dog Seat Belt
Company wrote 0 public responses to the review from Jun 07, 2017.

Comments

Anonymous
#1429017

I too ordered a 3 dog seat belts, never received them, they scam people.

L. C.

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